jetwan Privacy Policy

This Privacy Policy ("Policy") sets out how jetwan ("jetwan", "we", "us", "our") collects, processes, stores, shares, and protects personal data in connection with your use of the jetwan platform at jetwan.app, including all associated products, services, features, and communications (collectively, the "Service").

jetwan is committed to handling personal data responsibly and in accordance with applicable data protection principles. By creating an account on jetwan or by accessing any part of the Service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and jetwan. If you do not agree with any part of this Policy, you must cease using the Service and close your account by contacting [email protected].

This Policy applies to all registered players accessing jetwan from Bangladesh and to any individual whose personal data is processed by jetwan in connection with the Service, regardless of their method of access.

jetwan collects personal data through several channels: directly from you when you register or use the Service, automatically through your interaction with the platform, and in limited circumstances from third-party partners. The categories of data we collect include:

Registration and identity data: Full legal name, date of birth, gender, username, email address, and mobile phone number provided at the point of account creation. This data is required to establish and maintain your account.

Identity verification data: Copies of government-issued identity documents (such as a National ID card, passport, or driving licence), utility bills or bank statements for address verification, and any additional documentation requested as part of our Know Your Customer (KYC) process. Providing this data is mandatory before withdrawals can be processed.

Financial transaction data: Records of all deposits and withdrawals, including amounts in BDT (৳), payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction reference numbers, and timestamps. We do not store full payment card numbers on our servers.

Gameplay and activity data: Game history, betting records, wagering amounts, session durations, bonus usage, and win/loss records generated through your use of casino games, sports betting markets, crash games, and slots on the jetwan platform.

Technical and device data: IP address, browser type and version, operating system, device identifiers, screen resolution, time zone setting, and referral URL. This data is collected automatically when you access the Service.

Communications data: Records of any correspondence between you and the jetwan support team, including emails sent to [email protected], live chat transcripts, and any feedback or dispute submissions.

Marketing preferences: Your stated preferences regarding receipt of promotional communications, bonus offers, and platform updates from jetwan.

jetwan processes personal data only for clearly defined and legitimate purposes. The lawful bases and corresponding purposes for which your data is used are as follows:

• Account management and service delivery: To register your account, verify your identity, process deposits and withdrawals, and provide access to all gaming and betting products on the jetwan platform. This processing is necessary to perform the contract between you and jetwan.
• KYC and fraud prevention: To verify your age (confirming you are 21 or older), authenticate your identity, detect and prevent fraudulent activity, money laundering, and other financial crime. This processing is required for legal compliance and to protect the integrity of the platform.
• Customer support: To respond to your enquiries, process your complaints, and resolve disputes raised through [email protected]. Records of support interactions are retained to maintain a consistent service history.
• Responsible gaming compliance: To monitor gameplay patterns for indicators of problem gambling behaviour, to apply deposit limits or self-exclusion measures at your request, and to send responsible gaming communications where appropriate.
• Platform improvement and analytics: To analyse aggregate usage patterns, improve platform performance, optimise the user experience, and develop new features. Analytics data is processed in anonymised or pseudonymised form wherever possible.
• Marketing and promotions: To send you bonus offers, promotional notifications, and platform updates where you have opted in to receive such communications. You may withdraw your consent to marketing at any time by contacting [email protected].
• Legal and regulatory obligations: To comply with applicable laws, to respond to lawful requests from competent authorities, and to establish, exercise, or defend legal claims.

jetwan does not use automated decision-making processes that produce legal or similarly significant effects on players without human review.

jetwan does not share your personal data with third parties except in the limited circumstances described below. In all cases where data is shared, we require third parties to handle your data securely and in a manner consistent with this Policy:

• Payment processors: To facilitate deposits and withdrawals, transaction data is shared with payment providers including bKash, Nagad, Rocket, Upay, and card networks such as Visa and Mastercard. These providers process payment data under their own privacy policies and are bound by applicable financial regulations.
• Game providers: Gameplay data is shared with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to the extent necessary to deliver and authenticate game sessions. Game providers do not receive your identity documents or full financial records.
• Identity verification services: To fulfil KYC requirements, identity documents may be processed by third-party verification service providers operating under strict data processing agreements with jetwan.
• Fraud prevention and security services: Aggregated or pseudonymised technical data may be shared with security service providers to detect bot activity, account takeovers, and other threats to platform integrity.
• Legal and regulatory authorities: Where required by applicable law or in response to a lawful order from a competent authority, jetwan may disclose personal data to regulatory bodies, law enforcement agencies, or courts. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of jetwan assets, personal data held by jetwan may be transferred to the acquiring entity, subject to equivalent data protection commitments.

jetwan does not share personal data with social media platforms, advertising networks, or analytics providers in a form that identifies individual players.

The jetwan platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. The types of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing the Service.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and responsible gaming configurations between sessions.
• Analytics cookies: Used in anonymised or aggregated form to understand how players interact with the platform, which pages are visited most frequently, and where technical issues occur. This data helps us improve the Service.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

Most browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling strictly necessary cookies may prevent the platform from functioning correctly. Disabling functional or analytics cookies will not prevent you from using the core Service.

jetwan does not use third-party advertising cookies or retargeting pixels to serve personalised advertisements on external websites.

Subject to applicable law, you hold the following rights in relation to the personal data that jetwan holds about you. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and include your registered username:

jetwan retains personal data for no longer than is necessary for the purposes described in this Policy or as required by applicable legal obligations. The general retention periods we apply are:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five years after account closure, to comply with anti-money-laundering and financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support correspondence: Retained for three years from the date of the last communication, unless the correspondence relates to an active dispute or legal claim.
• Analytics data: Anonymised analytics data may be retained indefinitely as it no longer constitutes personal data in identifiable form.
• Marketing preference records: Retained until you withdraw consent or close your account, plus a reasonable period thereafter to demonstrate compliance with your preference.

When personal data reaches the end of its applicable retention period, it is securely deleted or anonymised in a manner that renders it permanently unrecoverable.

The jetwan platform is strictly intended for individuals aged 21 and above. jetwan does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by an individual below the minimum age, that data will be deleted immediately and the associated account will be closed.

If you have reason to believe that a person under the age of 21 has registered or attempted to register on the jetwan platform, please notify us immediately at [email protected] so that we can take prompt action.

jetwan implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and jetwan servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel can access player data, and only to the extent required for their specific function.
• Regular security assessments and penetration testing of platform infrastructure.
• Multi-factor authentication options available to players to add an additional layer of account security.
• Continuous monitoring of platform activity for unusual access patterns, failed login attempts, and other indicators of a potential security incident.

While jetwan employs robust security practices, no platform can guarantee absolute security. You also play a role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

jetwan reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will notify registered players by email to the address on file or by displaying a prominent notice on the platform for a reasonable period before the changes take effect.

The "Last reviewed" date at the top of this page reflects when the Policy was most recently updated. We encourage you to review this Policy periodically so that you remain informed about how jetwan handles your personal data.

Continued use of the jetwan platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Service and contact [email protected] to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data jetwan holds about you, please contact our support team using the details below. We aim to acknowledge all data-related enquiries within five business days and to provide a substantive response within 30 calendar days:

Email: [email protected]
Subject line for data requests: "Privacy Enquiry" or "Data Rights Request"
Response language: English
Business hours: Bangladesh Standard Time (BST, UTC+6)

For requests relating specifically to self-exclusion, deposit limits, or responsible gaming tools, please mark your subject line accordingly so your request is routed to the correct team without delay.