jetwan Responsible Gaming

At jetwan, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that online casino games, sports betting, and crash games are genuinely entertaining when approached as a leisure activity with clear personal boundaries. The moment gambling shifts from entertainment to a source of stress, financial strain, or compulsion, it stops being a game — and that is when jetwan's responsible gaming tools become essential.

This page explains the practical steps jetwan takes to promote safe play, the tools available to every registered player, and the guidance we offer to anyone who feels their relationship with gambling may need attention. Whether you are a casual player placing occasional cricket bets during the BPL season or a regular casino game enthusiast, these protections are available to you at any time — at no cost and with no judgment.

jetwan is committed to operating a platform that is transparent, fair, and supportive of player wellbeing. We encourage every player to read this page carefully, share it with anyone they know who gambles, and reach out to our support team whenever they need assistance.

jetwan enforces a strict minimum age requirement of 21 years old for all registered players across every product on the platform — including casino games, live dealer tables, sports betting, slots, crash games, and fish games. This policy is non-negotiable and applies equally to players accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location in Bangladesh.

During the registration process, every applicant is required to confirm that they are aged 21 or above. This declaration is followed by a formal identity verification (KYC) process in which a government-issued document — such as a National ID card or passport — must be submitted before real-money deposits, gameplay, or withdrawals are permitted. Any account found to belong to an individual under the age of 21 will be closed immediately and any funds held will be returned through the original deposit channel.

We also ask our players to help us by not sharing account credentials with anyone under 21 and by keeping devices used to access jetwan away from minors. If you suspect that a minor has accessed or attempted to access the jetwan platform through your account, contact our support team at [email protected] without delay.

Problem gambling can develop gradually and is not always easy to recognise from the inside. jetwan encourages every player to periodically reflect on their gambling behaviour. The following self-assessment questions are a useful starting point. If you answer "yes" to two or more of them, we strongly encourage you to use one of our responsible gaming tools or to reach out to our support team.

Responsible gaming is a shared responsibility between the platform and the player. Here is what jetwan commits to on its side of that relationship:

• We will never market gambling as a way to make money or to solve financial problems. All promotional content from jetwan frames gambling clearly as entertainment.
• We will never target players who have self-excluded with marketing communications, bonus offers, or reactivation prompts during any active exclusion period.
• We will monitor gameplay patterns at a platform level and may proactively reach out to players whose activity shows signs of disordered gambling behaviour, such as extended session lengths, rapid loss-chasing, or dramatically escalating deposit volumes.
• We will action all responsible gaming requests — deposit limit reductions, time-outs, and self-exclusions — immediately and without requiring justification from the player.
• We will provide full account activity statements to any player who requests one, at no charge, so that players can review their own data and make informed decisions.
• We will train our support team to handle responsible gaming queries sensitively, professionally, and without judgment.
• We enforce the 21+ age requirement rigorously through KYC verification and will permanently close any account found to belong to a person under the minimum age.

If you feel that gambling is becoming a problem for you, or if you are concerned about someone close to you, the most important step is to talk about it. jetwan's support team is a safe, confidential first point of contact — but we also encourage players to seek independent support from qualified counselling and helpline services.

To contact jetwan directly about a responsible gaming concern, use the email address below. Include the subject line "Responsible Gaming" so your message is routed to the right team member immediately. You can expect an initial response within one business day, Bangladesh Standard Time (BST, UTC+6).

Beyond the formal tools described above, jetwan encourages every player to adopt the following personal guidelines as everyday habits. Small, consistent choices make a significant difference over time:

• Set a budget before you start. Decide in advance how much you are comfortable spending during a session, treat that amount as your entertainment budget, and stop when it is reached — regardless of whether you are winning or losing.
• Never gamble under the influence. Alcohol, certain medications, or emotional distress can impair judgment and lead to decisions you would not make when clear-headed. Log out and return another time.
• Take regular breaks. Step away from the screen at least once every hour, even if you are on a winning streak. Physical distance from the platform helps maintain perspective.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. If you find yourself declining social invitations or neglecting hobbies to gamble, that is a signal worth taking seriously.
• Keep track of time and money. Use the account activity statement tool regularly. Seeing real numbers — total deposited, total withdrawn, net outcome — keeps your gambling activity grounded in reality rather than perception.
• Do not gamble to recover losses. Chasing losses is one of the most common pathways into problem gambling. Accept losses as the cost of entertainment and resist the urge to keep playing in the hope of winning them back.
• Keep gambling separate from your financial obligations. Gambling funds should never come from money earmarked for rent, bills, food, or family expenses. Use only genuinely discretionary income.